Frequently Asked Questions

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Our cruises range from 3 to 21 days. We offer both short and long cruises to cater to different preferences and schedules.

We offer a range of cabins from interior to balcony to suite. Each cabin is designed to provide comfort and convenience during your cruise. We recommend checking our website or contacting us directly for more specific information.

We offer a variety of dining options including formal, casual, and buffet-style restaurants. Guests can also enjoy 24-hour room service. We cater to different dietary needs and preferences, including vegetarian, gluten-free, and kosher.

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday. 

Yes, it is mandatory for all guests to take out comprehensive cruise-specific travel insurance for their holiday. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it. 

Yes, you can embark together, as long as this is done on the latest embarkation time you have been provided.

Please note, we are also unable to amend individual embarkation times.

If you have linked your booking with another party, it does not guarantee that you will share the same embarkation time.

As your booking is through your agent, we would kindly ask to contact them direct as we are unable to make significant changes to your booking as it is not direct with us. 

Please contact the Cruise Line directly to discuss.

Yes, you can change your bed configuration.

Dependent on the number of passengers in the cabin, it may be that your configuration has to remain as twin beds due to the use of pull-down beds. 

Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively. 

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned; arrive at the terminal as planned on the day of embarkation. 

Only the lead guest from the booking will receive the booking confirmation and any subsequent communications. 

Yes, all of our ships have cabins dedicated to solo travellers.

It’s best for you to contact your agent. This applies to all queries regarding cancellations, transfers and upgrades.

Traveling with friends and family? Please contact your cruise line customer service directly to link your cruises. This helps the crew ensure a smooth and enjoyable experience for your entire group. 

While we can't guarantee specific allocations for dining, coaches, or cabins, linking your bookings gives us a heads-up that you'd like to be considered for these preferences together. which can be helpful for planning onboard activities and events.

*Please note: while we'll do all we can, we cannot guarantee that linked bookings will be allocated the same dining choice and/or time, or that cabins are in close proximity to each other. 

Linked bookings do not necessarily mean you'll have the same embarkation times as the rest of your party, and we request that you arrive at the terminal at the time on your boarding pass. If you’re travelling to the terminal together, we kindly ask that you arrive at the latest time on your parties boarding passes. For example, if your party has two separate times of 2pm and 3pm, please arrive to embark at 3pm.